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SUBMIT A TICKET FOR TECHNICAL SUPPORT, CUSTOMER SERVICE, OR PRODUCT ASSISTANCE

Dear Customer,

We recently received your Support request, support case #{{ticketId}}, please look for an email from support@solarwinds.net confirming the information you submitted.

Meanwhile, here is some useful information that may be of assistance:

Customer Portal services are currently unavailable. We are actively working to get them back online ASAP. Please try again later.

We are pleased to announce the SolarWinds Product Upgrade Advisor is now available to help you upgrade your Orion Products.

Due to the high degree of interoperability between SolarWinds Orion Platform products, your upgrades may need to follow a prescribed sequence. The SolarWinds Product Upgrade Advisor helps you build a unique upgrade process specific to your Orion Platform installations.

Due to the overwhelming response to our most recent product releases, we are experiencing higher than anticipated caseloads and, as a result, you may experience a delayed response. We apologize for any inconvenience this causes you, and we are working hard to address your case quickly.

Here are several important links that may help you with your query:

  • You can find SolarWinds product documentation here
  • To chat with other product owners, please visit the SolarWinds thwack community. In particular, browse the Library & Support section for additional self-help resources.
  • If your issue pertains to Network Performance Monitor (11.5), the following self-help resources may be useful in addressing your issue:

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Customer Support

Americas
866-530-8040
EMEA
+353-21-5002900
APAC
+61-2-8412-4900
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Renewal Questions

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866-530-8100
EMEA
+353-21-5002900
APAC
+61-2-8412-4900
maintenance@solarwinds.com

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855-700-7802
EMEA
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APAC
+61-2-8412-4900
customersales@solarwinds.com

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